FAQ2019-06-23T15:01:23+00:00

FAQ

FAQ

Do you sell Commedia Dell’arte masks for schools and troops?2019-06-08T18:12:28+00:00

Answer

Yes, we have a complete catalog of all Commedia masks.

In order to support the theater tradition in all its forms, we offer the opportunity to schools, colleges, theater groups and organizations of Larping events to obtain a special account offering considerable discounts.

For more information, contact us!

I have a custom jewelry project. Do you offer this service?2019-06-08T18:24:53+00:00

Answer

Yes, we can take custom order for unique jewelry. Visit our custom order page for all the details, or visit our store to see our designers!

I have a custom armor project. Do you offer this service?2019-06-08T18:26:53+00:00

Answer

Yes, we can take custom order for armor and accessories. Visit our custom order page for all the details, or visit our store to see our designers!

Do I have a tracking number for my order?2019-06-08T18:30:09+00:00

Answer

Most shipping methods offer a tracking number with your package. So you can follow your shipment from his departure from our workshops or our store to your delivery address. Contact us if in doubt.

What is your return policy?2019-06-08T18:33:14+00:00

Answer

If your product does not satisfy you completely, you can return it as new within 30 days of the date of receipt.

The refund is subject to the following conditions:

  • Maximum time of 30 days.
  • Items must be returned to Dracolite at the customer’s expense.
  • The customer must provide a copy of the invoice of the purchase.
  • Custom-made items are excluded.
  • Items must show no signs of wear
  • Exchanges and returns must be approved by Dracolite
  • Discounted items are not refundable
  • The customer assumes the risk of loss or damage during transport
  • There may be a 15% restocking charge on certain items

Return Address

Dracolite
6370 St-Hubert
Montreal, Quebec
H2S 2M2

Do you ship internationally?2019-06-08T18:36:15+00:00

Answer

If your country allows the importation of our articles, you can buy on our website. We have many customers in Europe, the United States and around the world. Contact us if in doubt.

Do you actually manufacture your products?2019-06-08T18:37:54+00:00

Answer

All Dracolite brand products are fully imagined, developed and manufactured by our local teams and collaborators. These are not import products with a private label, but rather unique designs that are entirely manufactured in Montreal, Canada.

Do you have a physical shop?2019-06-08T18:39:42+00:00

Answer

Yes, we have a large 2-story store located at 6370 St-Hubert in Montreal open to the public 7 days a week.

Contact information

6370 Saint-Hubert Street
Montreal (QC) H2S 2M2
Canada

Phone: 514-355-0022
support@dracolite.com

Business hours

Monday to Wednesday: 10am to 6pm
Thursday – Friday: 10am to 9pm
Saturday – Sunday: 10am to 5pm

Do you offer a guarantee?2019-06-08T18:33:36+00:00

Answer

Coverage

Any product made by us found to be defective by Dracolite Inc., that is accompanied with presentation of proof of purchase, will be repaired or replaced with a new product, at the discretion of Dracolite Inc. Please contact us before proceeding to return your item. You need our confirmation for your return to be valid. Items must be shipped to Dracolite at the customer’s expense but the returning fees will be covered by us.

Limitations

This limited warranty specifies that Dracolite recommendations and limitations should be respected otherwise the warranty will be void.

Standard Usage

This warranty does not cover normal wear and tear of the product, including the wear resulting from the natural deterioration of the materials during fighting. Any modifications brought to the product will result in the cancellation of the warranty. This warranty does not cover damage caused by misuse, abnormal or contrary to the purpose of the product.

I want to receive my order before a specific date, can you help me?2019-06-08T18:34:37+00:00

Answer

It is important to contact us to ensure that you receive your products on time. As many items are custom made, it is also necessary to count the time of manufacture for certain articles. Contact us beforehand to ensure delays.

Where are your workshops located?2019-06-08T18:40:29+00:00

Answer

Most of our workshops are located directly in our Montreal offices in our flagship store located at 6370 St-Hubert on the St-Hubert Plaza.

Can I visit your workshops?2019-06-08T18:29:05+00:00

Answer

Unfortunately, in order to maintain an environment that favors concentration for our artisans, our workshops are not accessible to the general public. You can however visit our store!

Come see our unique store!

6370 St-Hubert Street,
Montreal, Quebec
Canada H2S 2M2

Business hours :
Monday to Wednesday: 10am to 6pm
Thursday and Friday: 10am to 9pm
Saturday and Sunday: 10am to 5pm

I have a Cosplay project. Do you offer this service?2019-06-08T18:21:38+00:00

Answer

Yes, we can take custom order for cosplay accessories. Depending on the type of project, visit our pages for more details:

It is also possible to make more complex projects that use many of our workshops! In addition, do not hesitate to join us for other types of projects.

I have a custom clothing project. Do you offer this service?2019-06-08T18:27:29+00:00

Answer

Yes, we can take custom order for garments and accessories. Visit our custom order page for all the details, or visit our store to see our designers!